Information for new clients

How It Works

Step 1 | Referral Stage

The first point of reference is often your GP, who will refer you to Remote Psych for counselling. They may complete a mental health treatment plan, which allows you to receive Medicare rebates to subsidise the session fees or access bulk billing, if eligible. You are most welcome to refer yourself and speak to us directly and access private sessions, without involving your GP. Our team also work with clients funded through NDIS, WorkSafe and the Transport Accident Commission (TAC).

However you choose to be referred to us, we look forward to supporting you on your journey to recovery.

Types of referrals

  • No Referral (Self-referral)

You can see a psychologist privately at any time. There are no reporting requirements to your GP and you will not be limited to the amount of sessions you are eligible for per year. You can also use your Private Health Insurance cover (if applicable) to reduce the cost of your sessions.

  • Better Access Initiative (MBS) Referrals

To access mental health treatment under Medicare, you must be referred by your GP, psychiatrist or paediatrician. Medicare rebates are available for psychological treatment by registered psychologists under the Australian Government’s Better Access initiative through the Medicare Benefits Schedule (MBS). This scheme provides considerable assistance to people living with mental health problems, allowing them greater access to psychologists and providing more affordable mental healthcare. The Better Access initiative aims to improve outcomes for people with a clinically-diagnosed mental disorder through evidence-based treatment. There are a number of ways you can access Medicare rebates for our services.

  • Mental Health Referrals (MBS)
    If you have a mental health disorder, you and your doctor can create a plan to treat it. Medicare eligible Australians may be eligible to access rebates for mental health treatment via telehealth. If eligible, your GP may complete a GP Mental Health Treatment Plan (or mental health care plan) so you can receive up to 20 Medicare rebated or bulk-billed psychology sessions per year.
    If you have a psychiatric diagnosis, you can be referred under a Psychiatrist Assessment and Management Plan by your consultant psychiatrist, or by referral from an eligible psychiatrist or paediatrician.
  • Eating Disorder Referrals (MBS)
    Medicare eligible Australians may be eligible to access rebates for eating disorder treatment via telehealth. Referrals using MBS can occur through an Eating Disorders Plan (EDP) or a Mental Health Care Plan (MHCP) and/or a Chronic Disease Management Plan (CDMP).
    An Eating Disorder Plan (EDP) is usually obtained through a GP, but can also be accessed through paediatricians and psychiatrists. Clients with an EDP will be eligible for comprehensive treatment and management services for a 12 month period, which includes up to 40 eating disorder psychological treatment (EDPT) services.
    Clients who don’t meet the criteria for an EDP can still receive up to 20 sessions under a MHCP

Please note that you will not be eligible to receive Medicare rebates to subsidise the session fees, or access bulk-billing, if you have not been appropriately referred and a relevant Medicare service provided to you, prior to your session at Remote Psych.

Reporting requirements: If receiving Better Access rebates or Medicare bulk-billing, there are reporting requirements to your GP. At certain intervals, a report will be sent to your referring GP outlining the treatment undertaken, progress and any ongoing needs, together with recommendation of how these needs can be met. You will need to return to your doctor to review your plan.

  • NDIS Referrals

We have extensive experience in providing therapy to people living in regional and remote areas with disabilities. Plan managed and Self-managed NDIS participants can access telehealth psychological services through their NDIS plan, so sessions are Government funded and at no charge to the participant.

We conduct telehealth therapy sessions from the comfort of your own home. Sessions are secure and easy-to-join, while providing the same quality of care you would receive with a face-to-face consultation. Connecting with a psychologist via telehealth removes travel and mobility limitations, and is recommended for clients with a compromised immune system. 

  • Workers Compensation and Work Cover 

Clients with a current WorkSafe/WorkCover claim may be eligible for telehealth psychology sessions funded by their insurer, if required as part of their recovery. We have a number of psychologists on our team who are registered to provide services to clients with a current VIC Work safe, NSW State Insurance Regulatory Authority (SIRA) claim.

We can provide psychological assessment and treatment to help overcome the challenges associated with work related injuries. Your psychologist will form an important part of your recovery, whether it is a psychological or physical injury. We take a collaborative approach to set goals and expectations regarding your recovery or return to work and provide updates and reports regarding your treatment and progress. Your GP will refer you to us but you may not need to complete a ‘Mental Health Treatment Plan’. If you are receiving treatment through a Work cover claim, your case manager or insurer may request a treatment and progress report, or similar.

  • Transport Accident Commission (TAC) Referrals

If you have been injured while driving and require psychological services as part of your recovery, your GP can refer you to us. Clients with a current TAC claim may be eligible for telehealth sessions funded by the TAC. We can provide psychological assessment and treatment to help overcome the challenges associated with transport accident related injuries. Your psychologist will form an important part of your recovery, whether it is a psychological or physical injury. Your GP can refer you to us but you may not need to complete a ‘Mental Health Treatment Plan’. If you are receiving treatment through a TAC claim, your case manager or insurer may request a treatment and progress report, or similar.

Step 2 | Intake contact

Your referral will be clinically triaged by a psychologist, to match you with a suitable clinician. You will then be contacted by a member of our team to arrange your sessions. This intake contact is to answer any questions you may have and for us to get some additional information about you. We will advise you of any fees and send you a confirmation email with consent and registration forms to complete.

Step 3 | Your first appointment

Ensure that you have a quiet, private space for your telehealth session, somewhere that you won’t be distracted or interrupted. At the time of your session, follow the Zoom instructions to enter your psychologist’s waiting room. Your first appointment is usually about getting to know you and what it is that you are seeking help with. It is usual for the first 3 appointments to be weekly, with others then spaced 2 weeks apart, depending on your needs (as decided between you and your psychologist). Your psychologist will then confirm your next session, at the end of each session.

Step 4 | Review

If receiving Better Access rebates or Medicare bulk-billing, you need to have a current referral with available sessions to be eligible. After accessing the last session on your current referral, a report will be sent to your referring GP or other managing practitioner outlining the treatment undertaken, progress and any ongoing needs, together with recommendation of how these needs can be met. We may request for your GP to allow for additional sessions. You will then need to make an appointment to see your GP to review your current plan. Your doctor will review your progress against the plan and may be refer you for another 4 sessions. Once you have used the initial 10 sessions (6+4 sessions), you may be eligible for an additional 10 sessions under the COVID-19 Better Access Pandemic Support measure.

If you are receiving Worksafe, TAC or NDIS funded sessions, we may need to request approval for further sessions, once the initial amount of sessions have been used. We will keep you informed of this process if applicable.

More information

Please don’t hesitate to contact us if you have a query about any of the information provided above.

FAQ

Forms

Practice Information Sheet New client Form The Depression Anxiety Stress Scales (DASS-21) APS Charter of Rights Zoom Guide Information sheet: Psychological services via telehealth Information sheet: Psychological services via telehealth for rural & remote


Get started

Feel free to complete an online booking request using the form below. You can also attach a copy of your referral if you like. We will get back to you with the next steps and to arrange your first session.