Information for new clients

How it works

We provide all sessions with your psychologist via telehealth. This occurs via Zoom video conferencing on your computer, laptop, tablet or smartphone.
With the support and guidance of a psychologist, you can gain insight and awareness, create change and work through issues. Psychological treatment helps people to make changes in their lives to better cope with stress, conflict and other issues.

Referral Stage

The first point of reference is often your GP, who will refer you to Remote Psych for counselling. They may complete a mental health treatment plan (MHTP), which allows you to receive Medicare Rebates to subsidise the session fees or access bulk billing. You are most welcome to refer yourself and speak to us directly and access private sessions, without involving your GP.

Intake contact

You will be contacted shortly after the referral is received by a member of our team. This intake contact is to answer any questions you may have and for us to get some additional information about you. New clients will be advised of any fees and will be provided with a consent and registration form to complete.

Your first and subsequent appointments

You can view our current waiting times here.

Once your first session is booked, a unique link to your clinician’s waiting room will be emailed to you for access to your sessions, along with detailed instructions and your consent forms.
Your first appointment is usually about getting to know you and what it is that you are seeking help with. It is usual for the first 3 appointments to be weekly, with others then spaced 2 weeks apart, depending on your needs (as decided between you and your clinician). Ensure that you have a quiet, private space for your telehealth session, somewhere that you won’t be distracted or interrupted.

Reporting requirements

If receiving Better Access rebates or Medicare bulk-billing, there are reporting requirements to your GP. After your sixth (and/or final) appointment, a brief report will be sent to your referring GP outlining the treatment undertaken, progress and any ongoing needs, together with recommendation of how these needs can be met.
There are no reporting requirements to your GP if not claiming rebates through a Mental Health Treatment Plan.
If you are receiving treatment a Work cover claim or NDIS plan, your case manager or insurer may request a treatment and progress report, or similar.

More information

Please don’t hesitate to contact us if you have a query about any of the information provided above.



New client Form Practice Information Sheet DASS-21 Questionnaire APS Charter of Rights

Get started

Feel free to complete a new client form and attach it to the form below. You can also attach a copy of your referral if you like. We will get back to you with the next steps and to arrange your first session.