Information for referrers

We are passionate about working with clients in rural, regional and remote locations, who present with a range of complex mental health issues. We welcome new referrals via secure Fax (03) 9086 4179 or Email You can view our current waiting times here.

Referral Guide

  • Complete a referral

If your patient has a current Work cover or approved TAC claim with psychological services required as part of their recovery, please write us a letter of referral. You may not need to complete a ‘Mental Health Treatment Plan’.

If your patient is accessing their plan managed or self managed NDIS funding for psychological services, you can write us a letter of referral. You do not need to complete a ‘Mental Health Treatment Plan’.

To access mental health treatment under Medicare, your patient must be referred by a GP, a psychiatrist or a paediatrician. The Better Access initiative provides Medicare rebates for up to 20 individual psychology sessions per calendar year, until 30 June 2022. To access these sessions, a Mental Health Treatment Plan is required. To find out if your patient has had a MHTP in the past 12 months call Medicare Australia on 13 21 50.
Medicare benefits are available for a range of specified psychological services.

Mental Health Treatment Plan Template (PDF) Mental Health Treatment Plan Template (Word)

How many sessions can I include?
The maximum number of sessions a medical practitioner can include on a referral for each course of treatment is: up to 6 sessions for the initial 10 services (6+4), or 10 sessions for the additional 10 services (for up to 20 sessions per calendar year).

What do I bill Medicare?
Activate the Treatment plan by billing your patient’s attendance under GP Mental Health Treatment Items – (MBS Items 2700, 2701, 2715 or 2717). When reviewing a Mental Health Treatment Plan, you can bill MBS Item 2712.

When does the plan expire?
Once active, a GP Mental Health Treatment Plan does not expire, it is an ongoing document. You don’t need to complete a new plan just because it is a new calendar year or it has been 12 months since the plan was prepared.

Your patient has 2 years from the date the plan was created to access psychology sessions. Once they have used the initial 6 sessions, the plan can be reviewed to access additional sessions.

  • Send us a copy

We accept referrals via secure Fax (03) 9086 4179 or Email

  • Referral acknowledgement

Once your patient has been booked in for their first session, we will write to you to let you know. You can view our current waiting times here.

  • Updates

The treating clinician will write to you after the first session confirm their engagement in therapy.

The clinician will also provide you with an update after their 6th session (and beyond), outlining progress/treatment and may request further sessions to be provided if required.

  • Mental Health Treatment Plan review

The first formal GP review (item 2712) can be done from 4 weeks after the date of your plan.
The second formal GP review (item 2712) can be done at least 3 months after the first formal review date.

However, item 2712 is not required to authorise further rebated sessions. The Psychologist just needs to receive a referral letter before seeing your patient for the next consultation(s). If not eligible for a review (2712), you can bill Medicare a 2713 for a Mental Health Treatment consultation.

Resources For Health Professionals

Our Telehealth Poster
Download our telehealth poster to display in your waiting room

MBS Factsheet for Practitioners 09/10/2020
Topic: Additional 10 MBS mental health sessions during COVID-19 under the Better Access Pandemic Support measure

MBS Factsheet for Practitioners 30/07/2021
Topic: COVID-19 Temporary MBS Telehealth Services for GPs

APS Telehealth Information for GPs
Topic: Telehealth measure to improve access to psychological services for rural and remote patients