Remote Psych provide all sessions with your psychologist via telehealth (video link). This occurs via Zoom video conferencing on your computer, laptop, tablet or smartphone. Zoom allows for your clinician to share documents with you, use the interactive whiteboard and other technology which connects you both despite being in different locations. Sessions are around 50 minutes in duration and are essentially the same as face-to-face therapy sessions.

Cost Per Session

Fee payment is discussed with each client during the initial intake. The cost of a 50+ minute counselling session with a psychologist varies from $0 (bulk-billed) to $185 (full fee paying).

Standard Fee
The gap fee (out of pocket cost) per session varies from $32.55-$56.60. The full fee is payable initially, with Mental Health Care Plan holders receiving a Medicare rebate, paid into their bank account.

Find out more about your eligibility.

Private Fee
If you do not have a Mental Health Care Plan, are not eligible for Medicare and/or are seeing a Psychologist privately, the cost varies from $120-185. You may receive a portion of this back from your Private Health Insurance (if applicable). The amount you get back will depend on your level of cover.

Fees per session are invoiced in advance, with payment required at least 24 hours prior to your session.

Medicare bulk billing is available for clients with a Healthcare or Pensioners concession card and for those experiencing financial hardship.

Bulk-billing also occurs for clients who have been impacted by 2019/2020 Australian bushfires under the ‘Better Access Bushfire Recovery Telehealth Initiative’. There is no out of pocket expense and you do not need a GP referral.
No payment is required for these clients as sessions are claimed directly through Medicare. 

Medicare Rebate

For eligible payments and with your prior consent, we can arrange your Medicare rebate if your account details are lodged with Medicare. From the time we lodge the claim with Medicare, it takes around 1-3 days for the rebate to be received directly in your nominated bank account.
If you do not wish for us to process your Medicare rebate on your behalf, you will need to make a claim online, in person or by mail. You can find a Medicare Claim Form here.

Medicare rebates relating to eligible Telehealth sessions include; Better Access and COVID-19 MBS items, which allow for an initial 10 sessions per calendar year. Currently there are an additional 10 sessions available, making this a total of 20 sessions per calendar year.

If you are unsure if Medicare have your correct bank details, you can learn how to update your bank account details using your Medicare online account or Express Plus Medicare mobile app. Making sure your information is up-to-date will avoid any delays in receiving your rebate.

Telehealth Eligibility

Currently, all Medicare eligible Australians are able to access rebated sessions, regardless of your location.

Rural & Remote Clients
Better Access Telehealth services– If you reside in Australia in Areas 4-7 as designated by the Modified Monash Model, are eligible for Medicare, have a current Mental Health Care Plan, are not currently in hospital and are located at least 15 km from your treating health practitioner, then you would be eligible for the rebate.

You are eligible to access Telehealth services if:

  • you meet criteria for the Better Access initiative: your doctor has assessed that you are suffering from a mental disorder and would benefit from a structured approach to the management of your treatment needs,
  • you reside in Modified Monash Model regions four to seven (MMM 4 – MMM 7)
  • are located at least 15 kilometres by road from the eligible telehealth provider.

Metropolitan & Regional Clients
Better Access Pandemic Support Measure – Clients who reside in non Rural/Regional areas (Regions 1-3) may be eligible to access up to 20 Medicare rebated telehealth services under the Better Access initiative, with COVID-19 MBS items.

To be eligible, a patient must have an approved treatment plan (either a Mental Health Treatment Plan, shared care plan, psychiatrist assessment and management plan or approved written record) developed by their medical practitioner (GP, psychiatrist or paediatrician).

Further information on the Better Access initiative is available here. You can also contact Department of Human Services: telehealth@medicareaustralia.gov.au

All Australians
Medicare Bushfire Recovery Telehealth Initiative  Bushfire-affected individuals, families and emergency response personnel are eligible for up to 10 sessions per year in 2020 and 2021. These sessions will be bulk-billed. You can get these services from now until 31 December 2021.

Contact us today for more information or to discuss your eligibility.